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Effective Means to Capture Tacit Knowledge
|Rudolf D'Souza, CEO of InKnowin consulting and co-chair of KM Asia 2013, asks Nancy Dixon about effective means to capture tacit knowledge. Nancy explains that tacit knowledge is experiential knowledge and to leverage tacit knowledge, we need to understand how knowledge is stored in the brain i.e. not as direct answers, but as fragmented bits and pieces. Apart from explaining at length the challenges faced while capturing tacit knowledge, Nancy educates us about two practices -- being specific and coaching. |
Do have a look at the video for specific examples and Nancy's detailed description.
Длительность материала: 00:04:27
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